Passenger Charter
At Long Distance Taxis (LDT), your safety, comfort, and trust are our top priorities. This Passenger Charter explains what you can expect from us, what we ask from you, and how to get in touch if you have any concerns.
________________________________________
Our Promise to You
When you book a journey with LDT, we promise to provide:
- Licensed drivers and vehicles – All drivers and cars are licensed by their local authorities and fully insured.
- Safe and clean vehicles – Every vehicle must be roadworthy, smoke-free, and kept to a high standard of cleanliness.
- Professional drivers – Courteous, respectful, and trained to provide excellent customer service.
- Fair and transparent pricing – Fares are agreed upfront through our booking system. No hidden charges.
- Reliable journeys – Punctual pick-ups and efficient travel to your destination.
- Privacy protection – Your personal data will never be shared or misused.
Your Rights as a Passenger
As a passenger, you have the right to:
- Travel in a safe, licensed, and insured vehicle
- Be treated with dignity and respect, without discrimination
- Pay only the agreed fare confirmed at the time of booking
- Contact LDT at any time for assistance
- Make a complaint if service does not meet expectations
What We Ask from You
To help us provide the best possible service, we kindly ask passengers to:
- Treat drivers with respect and courtesy
- Be ready at the agreed pick-up time
- Use seatbelts at all times for safety
- Avoid eating, drinking, or smoking in vehicles
- Pay fares through the official LDT booking system only
Complaints and Feedback
We always strive to provide excellent service, but if something goes wrong, we want to know.
We will acknowledge your complaint within 48 hours and aim to resolve it within 10 working days.
Safety First
- All drivers undergo checks to ensure they meet licensing and safety requirements.
- Vehicles are regularly inspected for roadworthiness and insurance compliance.
- In case of emergency, please dial 999 immediately.
Our Commitment
- Listening to our passengers
- Investigating complaints fairly and promptly
- Taking action where service standards are not met
- Continuously improving based on passenger feedback
Travel with Confidence – Travel with Long Distance Taxis
At LDT, we want every journey to be safe, reliable, and comfortable. Thank you for choosing us.
